Retrospectives are great!
Retrospectives is one of the Scrum events that allows the team to inspect how they worked, their processes, their tools, their environment in order to improve.
The Scrum Master, the PO, and the Developers must attend the Retrospective. In theory, it sounds great, but what happens if it doesn’t go as planned?
Very few people talk
Retrospectives work great when people express what’s on their mind but what if they don’t?
I was new to the team & project and the team members had recently changed. I had a retrospective where only one person really talked, the rest stayed quiet.
I tried to formulate the questions differently during the retro, I even asked people directly what they thought. The answer would be: same thing Bob said or I don’t have anything else to add. I tried to joke around but apparently my sense of humor wasn’t reaching anyone. Needless to say, that was one of the shortest retrospective I’ve ever done.
So how did I fix this? Did I just quit? NO! Remember, you are there to help the team improve.
First thing I did was one-on-one with each team member. This means taking at least 15-30min talking and listening to them. One of them I ended up spending an hour with, it turns out he got used to no one listening to him so he stopped talking but he noticed that I actually cared so he had a lot of things to say.
When I spoke to each person, I explained to them that I was really there for them, I am not the one who will be doing their yearly evaluation, I am not there to point fingers. I want to help them to succeed as a team. This is the short part of the meeting, me talking. The longer part is letting them talk and me listening without interrupting (yes it’s easier said than done).
I told them I wasn’t going to tell anyone that it was them specifically who would tell me things. I can find ways to communicate information without divulging who said it. I find it important to tell them this because if the problem is with the manager, I need to inform the manager that , for example, he/she is micromanaging and show the negative impact on the team. The fact that they knew I wouldn’t report them helped. I gave examples of this in the past. I saw that some people were initially afraid to say bad things and that it will get back to them or they don’t want to be perceived as negative folks.
At this point, I am starting to gain more trust from them.
Trust is the foundation
That was one of the problems of the retrospective, they didn’t trust me and each other to be able to express themselves freely. Trust is the foundation.
I asked them how they think the team is doing, what’s bothering them, what would they like to change, what is the worst pain point, and just let them talk.
In order to build trust with the team, you need to do team building activities. You can do a 5min check-in before the retro, ask questions like “what’s your favorite food” or “what pet would you like to have”? You can schedule a one hour long activity focused on Team Building.
The goal is to get them to see that they actually have stuff in common with other people. Allow them to relate to each other, start trusting each other. This will make them want to help each other and not be too upset if the other one makes a mistake. It’s called being forgiving.
The moment I get the team laughing, I know we’re on the right track.
clear to-do actions
The other thing I noticed was the attitude “what’s that going to change anyways”. Clearly in the past, despite having retrospectives, they didn’t notice any improvements, the same issues kept coming back.
For this, in the following retrospective I made it clear and differentiated between issues that we as a team can tackle versus issues that is out of our control. The out of our control part is something I would work with the managers or directors and would give them updates on.
I focused on what the team can tackle and prioritized that with them. I asked clearly: is this something you can all commit to in the following sprint? I then reminded them at the end of some of the Daily Scrums that we had this retrospective action to do.
When they did the retrospective actions and they noticed an improvement, it could be small by the way, then they gradually start believing in Retrospectives again.
Hopefully, if you try out these steps: one-on-one, team building activities, clear to-do action list , you will have better retrospectives.